Free Estimate

Refund Policy

As an accredited A+ member of the Better Business Bureau, our company follows strict customer satisfaction guidelines.

Before we offer our appraisal solutions to you, we make sure you have a solid claim by offering you a free diminished value estimateRefund-Icon-Car

Refund Policy:

If your final settlement amount is less than what you started out with before hiring plus our appraisal fee, we will refund 100% of our appraisal fee.

Terms, Conditions and Exclusions

  • All settlement offers must be verified before refunds are issued.
  • Vehicles with prior accidents or with damage undisclosed to us are exempt from our MBG policy.
  • All claim submission and follow up instructions must be followed for the transaction to qualify for our MBG.
  • We cannot offer a refund if the claim goes to trial and you request our expert testimony.
  • Refunds are only offered on personal claims, corporations or businesses don’t qualify for MBG.
  • Refunds are offered on ALL qualified claims. If your claim does not qualify for the MBG, we will tell you before you hire us.
  • Refunds are only offered on Diminished Value claims.
  • You can still use our appraisal for tax purposes even if we issue a full refund.
  • We cannot offer a refund if the insurance company reimbursed you for the appraisal cost.
  • We don’t guarantee the payment of our entire appraised amounts, as claims are normally negotiated.
  • We are not attorneys or accountants but auto appraisers, we do not offer legal or tax advice.
  • Refunds are not offered if you signed a release of liability before hiring us.
  • Claims outside of Georgia don’t qualify for refunds unless otherwise agreed upon in advance.

Tax Deduction:

The federal government recognizes diminished value and allows for an itemized deduction for uncompensated losses.
Use IRS form 4684*. http://www.irs.gov/pub/irs-pdf/f4684.pdf

*Please consult with your CPA as DVGA does not offer legal or tax advice.