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Yelp Reviews

by Diminished Value Car Appraiser on August 19, 2013

So Yelp called us the other day wanting to sell advertising. We respectfully declined as we feel there’s better ROI on other sites. While checking our profile, we noticed a fraudulent review.

This review was caught in the yelp filter when it was first posted on 8/31/2012, but then miraculously appeared on our listing months later.

This is what the review said:

“Don’t waste your time or money.  Use a professional.  Ask for Richard at http:// collision claims. com ”

Additionally, the same reviewer (Tommy C) posted this on the competitor’s listing: “Great company. Great owner.  Use them if you have an accident in Ga.”

To add insult to injury, Yelp with its great wisdom, decided to filter 16 – 5 star reviews we received, making this bad review disproportionally affect our ranking . Filtered  reviews don’t count toward our score.

 

  Collision Claims Collusion Yelp Fraud Listing Competitor

 

Yelp filtered Reviews unfair

 

I don’t know who to be mad at more, the completely flawed and unfair Yelp grading system or the unscrupulous behavior of  an unethical competitor!

I requested that yelp removes the fraudulent review, they have not yet complied.

Update:

I Just received this email from yelp – Thank you yelp!

AUG 21, 2013  |  01:23PM PDT

Hi there,

Thanks for contacting Yelp.

We wanted to let you know we’ve removed this review by Tommy C because it falls outside our Content Guidelines.

Given that you’ve already signed up for a Business Owners Account, we encourage you to take advantage of some of our features including posting public comments on your reviews. More information can be found here: http://www.yelp.com/business/review_response

Thanks for using Yelp.

Regards,
Veronica
Yelp User Support
San Francisco, California

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