Nebraska Insurance Commissioner Complaint Information
File an online complaint:
Nebraska Online Complaint Form
Mail or Fax complaint:
nebraska-insurance-commissioner-complaint – pdf
WHAT THE DEPARTMENT CAN DO
The Department of Insurance examines the documentation in your file to see if the company/producer has violated Nebraska’s insurance laws. Part of our review also includes looking at what caused your problem in order to find a practice that can be improved. If appropriate, we will try to reopen the lines of communication between you and the company, with the hope your problem can be resolved. If we are unable to resolve your problem, the Department will try to provide you with information that will help you make an informed decision regarding your next step. If the investigation finds evidence that the company or producer has committed a violation, your case will be referred to the Department’s Legal Division for further internal review. Also, all complaint data is added to the Department’s computerized tracking system, which helps find patterns of problems. Even if you think your complaint does not need to be investigated, you should still tell us about your problem, so your situation can be reviewed and the information added to the database. The Department of Insurance is not a court of law. It cannot decide questions of fact, such
as those decided by a court of law, nor can it provide you with legal advice. The Department cannot order a company to pay a claim or refund premium. It can, in some cases, encourage a company to reevaluate a matter, especially if an error has been made. If your employer self‐insures your health plan, the Department has limited, if any jurisdiction, over it. Although the Department tries to resolve complaints within a month, some complaints can take much longer to resolve, depending upon the nature of the problem, the amount of information to obtain and review, and the
number of complaints received. If you need a quick answer, you may want to first seek other remedies.
Mail forms to:
Nebraska Department of Insurance
PO Box 82089
Lincoln, NE 68501-2089
For UPS/FedEx
NE Department of Insurance
941 O Street, Suite 400
Lincoln, NE 68508
