The Office of the Commissioner of Insurance (OCI) in Wisconsin is dedicated to assisting consumers with insurance-related problems. If you need to file a Wisconsin Insurance Commissioner Complaint, the OCI acts as a mediator between you and your insurance company or agent, ensuring compliance with Wisconsin insurance laws. Their role is to help resolve disputes, provide policy clarification, and recommend the next steps if legal enforcement is not possible.
How to File a Wisconsin Insurance Commissioner Complaint
1. File Online
The most convenient method is using the Wisconsin Online Complaint Form. This ensures faster submission and processing of your complaint.
2. File by Mail or Fax
If you prefer, you can complete the Wisconsin Insurance Commissioner Complaint Form (PDF) and send it with any supporting documentation to:
Mailing Address:
Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873
Fax Number:
(608) 264-8115
For FedEx, UPS, or overnight deliveries, use the physical address:
Physical Address:
Office of the Commissioner of Insurance
125 South Webster Street
Madison, WI 53703-3474
Wisconsin Online Complaint Form
Paper Form
wisconsin-island-insurance-commissioner-complaint – pdf
What the OCI Can Do
• Send your complaint to the insurance company and require them to provide an explanation for their actions
(insurance companies/agencies have 20 days to respond).
• Review the company’s response to make sure they followed Wisconsin state laws and your policy.
• Tell the company to fix the problem or help you and the company communicate with one another.
• Help you understand your insurance policy.
• Recommend places you can go for help if we don’t have the legal right to resolve it.
What the OCI Cannot Do
• Act as your lawyer or give you legal advice.
• Make medical judgments or determine who is at fault.
• Establish the facts surrounding a claim
(for example: who is being truthful when there are different accounts of what happened, or he said/she said situations).
• Determine the value of a claim, the amount owed to you or act as your adjuster.
• Address issues we can’t legally enforce.
• Tell a company to pay a claim, refund a premium, or reinstate or issue a policy (if they followed the law and your policy).
Please be advised that under Wisconsin’s Open Records Law all information you provide may become a public record once the file is closed. Only actual medical records obtained from a health care provider are confidential under s. 146.82, Wis. Stat. As a result, you should omit or mark out any confidential or personal information such as Social Security Numbers prior to submitting it to our office.
Contact Information
Office of the Commissioner of Insurance
P.O. Box 7873
Madison, WI 53707-7873
Fax: (608) 264-8115
If you are sending your complaint by FedEx, UPS, Overnight Mail, etc., please use our physical address:
Office of the Commissioner of Insurance
125 South Webster Street
Madison, WI 53703-3474
Conclusion
The Office of the Commissioner of Insurance in Wisconsin provides an essential service for consumers dealing with insurance disputes. Filing a Wisconsin Insurance Commissioner Complaint ensures that your concerns are heard and reviewed for compliance with state laws. Whether filing online, by mail, or by fax, the OCI offers several accessible options to support you through the process. If you’re facing an unresolved issue with your insurance company, reach out to the OCI for guidance and assistance.
