The Tennessee Department of Commerce and Insurance (TDCI) provides resources to help consumers address disputes and suspected misconduct involving insurance companies, agents, or other insurance-related practices. Filing a Tennessee Insurance Commissioner Complaint allows consumers to report unfair or deceptive business practices. These complaints are reviewed by trained Consumer Protection Specialists and may be referred to specialized regulatory boards or other agencies for further action if necessary.
How to File a Tennessee Insurance Commissioner Complaint
1. File Online
The most convenient method is to use the Tennessee Insurance Commissioner Online Complaint Form. Filing online ensures efficient submission and allows you to provide detailed information about your concern.
2. File by Mail or Fax
If you prefer, you can complete the Tennessee Insurance Commissioner Complaint Form (PDF) and send it to:
Mailing Address:
Consumer Insurance Services
500 James Robertson Parkway, 4th Floor
Nashville, TN 37243-0574
Fax Number: (615) 532-7389
3. File by Email
You can email your completed form and supporting documents to CIS.Complaints@state.tn.us.
For links to other state insurance complaint processes, visit our Insurance Commissioner Complaints by State page.
Sections of the Insurance Division
- Agent Licensing – regulates and licenses individuals and business entities that sell insurance products in Tennessee
- Captive Insurance – oversees and supports corporations and groups underwriting their own insurance to manage risks and gain financial control
- Consumer Insurance Services – educates Tennessee consumers on insurance topics and mediates insurance-related disputes
- Financial Affairs – monitors financial and operational conditions of insurance companies in Tennessee while analyzing records to ensure compliance with state laws, rules, and regulations
- Insurance Examinations – examines insurance companies licensed in Tennessee to ensure the company’s financial and operational condition remains in compliance with state laws, rules, and regulations through examination reports
- Fraud Investigations – investigates allegations of abuse, fraud, waste, and other violations to resolve them through means such as fines or the revocation of licenses
- Policy Analysis – reviews life, health, property and casualty and workers’ compensation insurance policy rates, rules, and forms filed by licensed companies in Tennessee
Contact Information
Consumer Insurance Services
500 James Robertson Parkway, 4th Floor
Nashville, TN 37243-0574
Phone: (800) 342-4029 ∙ (615) 741-2218
Fax: (615) 532-7389
Email: CIS.Complaints@state.tn.us
Filing a Tennessee Insurance Commissioner Complaint is an important step in resolving disputes and addressing suspected violations. Whether you file online, by mail, or via email, the Tennessee Department of Commerce and Insurance is committed to helping consumers navigate the process and seek resolution. Reach out today to report issues and ensure compliance with Tennessee insurance laws.
