The Ohio Department of Insurance provides assistance to consumers facing issues with insurance companies or agents. If you need to file an Ohio Insurance Commissioner Complaint, the department’s Consumer Services Division is here to help resolve complaints involving all types of insurance, including auto, health, home, and life policies.
The division offers guidance and investigates complaints to ensure companies adhere to Ohio insurance laws.
How to File an Ohio Insurance Commissioner Complaint
1. File Online
Submit your complaint quickly through the Ohio Online Complaint Form. This is the recommended method for filing a complaint with the Ohio Department of Insurance.
2. File by Mail
Request a complaint form by contacting Consumer Services at 1-800-686-1526, or download the form online. Mail the completed form along with any supporting documentation to:
Mailing Address:
Ohio Department of Insurance
Consumer Services Division
50 W. Town Street, Third Floor, Suite 300
Columbus, Ohio 43215
3. Contact by Phone
For immediate assistance, call the Consumer Hotline at 1-800-686-1526. The hotline connects you to a Consumer Services representative who can answer questions and guide you through the complaint process.
Ohio Department of Insurance Information – pdf
What to Expect After Filing an Ohio Insurance Commissioner Complaint
Once the Ohio Department of Insurance receives your complaint, a Consumer Services Analyst will review it and may contact the insurance company on your behalf. The company has 30 days to respond to the complaint. The analyst will keep you updated on the investigation’s progress and send you a letter summarizing the outcome.
If the insurance company is found to have violated Ohio laws or regulations, the department will take corrective action as necessary. However, please note that the Ohio Department of Insurance cannot act as your legal representative or give legal advice, and they are unable to resolve disputes related to factual disagreements or claims of negligence.
Types of Complaints Handled
You can file complaints related to:
- Issues with auto, home, health, or life insurance policies.
- Disputes with insurance companies or agents over claim denials or policy terms.
- Unresolved issues after attempting to resolve them with the insurer directly.
For links to other state insurance complaint processes, visit our Insurance Commissioner Complaints by State page.
Additional Resources and Fraud Reporting
The Ohio Department of Insurance also provides a Fraud Hotline at 1-800-686-1527 for reporting insurance fraud cases, and an OSHIIP Hotline at 1-800-686-1578 for Ohio Senior Health Insurance Information Program (OSHIIP) assistance.
Contact Information
Ohio Department of Insurance
50 W. Town Street, Third Floor, Suite 300
Columbus, Ohio 43215
Phone: (614) 644-2658
Consumer Hotline: 1-800-686-1526
Fraud Hotline: 1-800-686-1527
OSHIIP Hotline: 1-800-686-1578
TDD Number: (614) 644-3745
