The California Department of Insurance (CDI) is dedicated to assisting consumers with insurance-related issues and complaints. If you need to file a California Insurance Commissioner Complaint, the Consumer Services Division can help investigate and resolve your concerns. The CDI is responsible for regulating the insurance industry in California and addressing complaints to ensure compliance with state laws.
How to File a California Insurance Commissioner Complaint
The most efficient way to file a complaint is through the CDI’s official website. Visit the California Department of Insurance Complaint Center to complete the online form. Alternatively, you can submit the California Department of Insurance Complaint Form (PDF) by mail.
Collection and Use of Personal Information
The CDI may collect your personal information to process and investigate complaints in accordance with the California Insurance Code Sections 12921 and 12921.1. Information provided is collected under the Information Practices Act of 1977 and other applicable laws.
Providing Personal Information Is Voluntary
While you are not required to provide personal information, failing to do so may limit the CDI’s ability to investigate your complaint. Please avoid including unrequested information such as Social Security Numbers, driver’s license numbers, unnecessary health details, and financial information.
Disclosure of Personal Information
Your information may be shared with the insurance licensee involved in your complaint, and in some cases, with other government agencies or an Independent Medical Review Organization, as required by law.
Access to Your Information
You have the right to access records containing your personal information. To request access, contact:
CDI Privacy Officer
Legal Division, Government Law Bureau
300 Capitol Mall, Suite 1700
Sacramento, CA 95814
Phone: (916) 492-3800
Contact Information for Insurance Questions and Assistance
For additional assistance or questions related to your insurance or filing a complaint, call the CDI’s Consumer Hotline at 1-800-927-4357.
For links to other state insurance complaint processes, visit our Insurance Commissioner Complaints by State page.
