The Arkansas Insurance Department assists consumers in resolving insurance-related issues. If you need to file an Arkansas Insurance Commissioner Complaint, the Consumer Services Division is available to help. You can submit your complaint electronically, by mail, or by fax, and receive support from dedicated professionals who ensure compliance with Arkansas insurance laws.

How to File an Arkansas Insurance Commissioner Complaint

1. File Online

The quickest way to submit a complaint is through the Arkansas Insurance Department’s Electronic Complaint Form.

2. File by Mail or Fax

If you prefer, you can print and complete the Arkansas Department of Insurance Complaint Form (PDF) and send it with supporting documents to:

Mailing Address:
Arkansas Insurance Department
Consumer Services Division
1200 West Third Street
Little Rock, AR 72201-1904

Fax Number:
(501) 371-2640

3. Request a Form by Phone or Mail

You may also request a complaint form by calling (800) 852-5494 or (501) 371-2640. Alternatively, you can write to the Consumer Services Division at the above address to request a form. Once received, complete the form and return it via mail or fax.

For links to other state insurance complaint processes, visit our Insurance Commissioner Complaints by State page.

Arkansas Insurance Commissioner Complaint Form

Information Required for Filing an Arkansas Insurance Commissioner Complaint

When submitting your complaint, include the following details to ensure a smooth process:

  • Your full name, address, and telephone number
  • Insurance company name
  • Name of the person insured
  • Policy number and claim number (if applicable)
  • Agent or adjuster’s name
  • Date of occurrence
  • Brief description of the issue

Providing accurate and complete information will help expedite the investigation and resolution of your complaint.

What to Expect After Filing a Complaint

Once your complaint is received, it will be reviewed by the Consumer Services Division. They may contact you for additional information if needed. The division will then reach out to the insurance company on your behalf to request an explanation and, if necessary, mediate a resolution.

The process aims to ensure that any issues you’ve faced are addressed in compliance with Arkansas insurance regulations.

Contact Information

For assistance, contact the Arkansas Insurance Department’s Consumer Services Division by calling (800) 852-5494 or (501) 371-2640.