If you have an issue with a USAA adjuster or feel that USAA is acting in bad faith or mishandling your claim, you might want to escalate the matter to the executive complaints office of the CEO of USAA. The contact info is below.
There is no guarantee that this office will behave any differently than the adjuster but it’s another escalation move toward a possible resolution.
USAA Contact info:
Yvette Morales
Member Relations Advisor
Office of the CEO
United Services Automobile Association
Phone: 1-800-531-8722,
Extensions
86071
62692
63702
Fax: 1-800-531-0913
Email: executivecommunications@usaa.com
- Kathy Blair (extension 62702)
- Kimberly Muniz (extension 63702)
For USAA P&C Insurance Communications contact:
Corporate Communications, Enterprise Strategy & Marketing, USAA
9800 Fredericksburg Road
San Antonio, TX 78288
USAA Insurance is ranked lowest among carriers for their handling of Diminished Value claims as reported by our clients.
