The Consumer Protection Division of the Office of the Attorney General of New Mexico works to protect residents from fraudulent and unfair business practices. While the division does not act as a private attorney for individuals, it provides free complaint resolution services to help resolve disputes between consumers and businesses. Filing a New Mexico Insurance Commissioner Complaint may help you address concerns involving auto sales, warranties, retail disputes, and more.
How to File a New Mexico Insurance Commissioner Complaint
1. File by Mail
Download and complete the New Mexico Insurance Commissioner Complaint Form (PDF). Include all supporting documents, such as contracts, receipts, or correspondence related to your complaint, and mail them to:
Mailing Address:
Consumer Protection Division
P.O. Drawer 1508
Santa Fe, NM 87504-1508
Additional Information:
New Mexico Consumer Protection Overview
Types of Complaints Handled
The Consumer Protection Division addresses a variety of complaints, including:
- Auto sales for new or used vehicles.
- Mobile home sales and auto repairs.
- Disputes with collection agencies.
- Credit issues, such as payday loans, car title loans, and mortgages.
- Retail sales and home improvement repairs.
- Sale of warranties, games, and contests.
If your complaint falls under one of these categories, the division will work to resolve the issue by mediating between you and the business involved.
Types of Complaints Not Handled
The division cannot address complaints related to:
- Disputes with other government entities.
- Domestic relations matters such as divorce or child custody.
- Criminal issues or disputes between individuals without business involvement.
- Sales of land or debt collection matters.
If your complaint involves a category not handled by the division, it may be referred to another agency or entity. For example:
- Utility company disputes (including landline phone companies).
- Cellular phone company disputes.
- Landlord/tenant disputes.
- Insurance disputes.
NOTE: IF YOUR MATTER DOES NOT FIT INTO ANY OF THESE CATEGORIES, PLEASE CALL US AT 1-800-678-1508 TO DISCUSS YOUR SITUATION WITH ONE OF OUR ADVOCATES BEFORE YOU FILE YOUR COMPLAINT.
Contact Information
Consumer Protection Division
P.O. Drawer 1508, Santa Fe, NW, 87504-1508
Phone: 1-866-627-3240 or 505-827-6060
Conclusion
The New Mexico Consumer Protection Division is committed to helping residents navigate disputes with businesses operating within the state. Filing a New Mexico Insurance Commissioner Complaint can be a valuable step in resolving issues related to unfair business practices. Whether your concern involves auto sales, warranties, or credit disputes, the division provides accessible services to support your needs. Contact the division today to learn how they can help.
