The Maryland Insurance Administration (MIA) plays a critical role in protecting consumers from illegal insurance practices. If you need to file a Maryland Insurance Commissioner Complaint, the MIA is here to assist with inquiries or complaints about health, life, property, and casualty insurance. Their mission is to ensure that insurance companies and producers operating in Maryland comply with state insurance laws.
How to File a Maryland Insurance Commissioner Complaint
- Rapid Response Program
The Rapid Response Program helps resolve property and casualty claims, such as auto or homeowners’ claims, quickly and without requiring a formal complaint. Participation is voluntary and does not affect your right to file a formal complaint later.
- Call 410-468-2340 or 1-800-492-6116 (Option 3, then Option 1) for more information.
- File a Complaint About
- Health or Life Insurance
- Auto, Home, or Other Property Insurance
- Insurance Professionals
Submit your complaint using one of these methods:
- Electronic Form
- Mail or Fax Form: Maryland Department of Insurance Complaint Form – pdf
What the MIA Can Do for You
- Forward your complaint to the appropriate insurance company.
- Obtain information or explanations on your behalf.
- Review the company’s response for compliance with state laws and regulations.
- Explain your insurance policy’s provisions and suggest actions to resolve your issue.
- Take corrective action if a violation of insurance laws is identified.
What the MIA Cannot Do:
Investigate insurance contracts outside Maryland’s jurisdiction, such as Medicare or self-funded plans.
Act as your legal representative.
Intervene in lawsuits.
Resolve factual disputes or make decisions about fault, claim value, or negligence.
Contact Information
Maryland Insurance Administration
Attn: Consumer Complaint Investigation
(Indicate if the complaint is regarding Life/Health or Property/Casualty Insurance)
200 St. Paul Place, Suite 2700
Baltimore, MD 21202
Phone: 410-468-2000 or 1-800-492-6116
TTY: 1-800-735-2258
Fax: 410-468-2334 (Property and Casualty) or 410-468-2270 (Life and Health)
Website: www.insurance.maryland.gov
