Franchised new-vehicle dealerships service, parts and body shop sales

New Car Dealer – Non-Vehicle Sales Income Pipeline: Service, Parts and Body Shop Operations (Fixed Ops)

Franchise Dealer Fixed Ops Statistics:

  • Gross Sales in 2018: $116 Billion 
  • Repairs Orders Written: 310 Million
  • Technicians Employed: 265,000
  • Parts Dept Inventory: $6.67 Billion

Franchise Dealer Fixed Ops Sales, 2016, 2017 and 2018 Comparison:

Franchise Car Dealer
Per-Store Average 

2018 2017 2016
Service, parts and body shop sales  $             7,325,823  $           7,194,457  $          6,972,698
Service, parts and body shop sales as a percentage of total sales 12.00% 12.10% 11.70%
Service, parts and body shop gross as a percentage of total gross 49.60% 49.00% 47.30%
Warranty work as a percentage of total service, parts and body shop sales 18.00% 18.70% 18.20%

Franchised new-vehicle dealerships service, parts and body shop sales (PDF)