Best and Worst Insurance carriers for Diminished Value Claims

by Diminished Value Car Appraiser on October 24, 2011

Review:
Tony Rached
Version:
v1.3

Reviewed by:
Rating:
5
On October 24, 2011
Last modified:May 1, 2014

Summary:

Listing of all major carriers and ranking them based on customer satisfaction and claim processing ethics for diminished value.

compare-automobile-insurance-company

Updated on 05/01/2015

Press Release

After processing thousands of claims every year and receiving feedback on many of them, Diminished Value of Georgia, Atlanta’s #1 independent auto Appraisal Company releases its best and worst insurance carriers list.

“We process a large number of claims every month” says Tony Rached, owner;  below is a list that ranks insurance companies based on how easy and fair their diminished value process is.

Best Insurance Companies:

Worst Insurance Companies:

Average

AllState

Rating: ★★★★★★★★★★ 

Geico

Rating: ★★★★★★★★★★ 

Progressive

Rating: ★★★★★★★★★½ 

Hartford

Rating: ★★★★★★★★★½ 

USAA

Rating: ☆☆☆☆☆☆☆☆☆☆ 

Infinity

Rating: ☆☆☆☆☆☆☆☆☆☆ 


Encompass

Rating: ☆☆☆☆☆☆☆☆☆☆ 


Georgia
Farm Bureau

Rating: ☆☆☆☆☆☆☆☆☆☆ 


Safe Auto

Rating: ½☆☆☆☆☆☆☆☆☆ 


Auto Owners

Rating: ★☆☆☆☆☆☆☆☆☆ 


United

Rating: ★½☆☆☆☆☆☆☆☆ 


Safeco

Rating: ★★☆☆☆☆☆☆☆☆ 


Safeway

Rating: ★★☆☆☆☆☆☆☆☆ 

 
State Farm

Rating: ★★★★☆☆☆☆☆☆ 

Amica

Rating: ★★★★★½☆☆☆☆ 


Liberty Mutual

Rating: ★★★★★½☆☆☆☆ 


AmFam

Rating: ★★★★★½☆☆☆☆ 


Farmers

Rating: ★★★★★★½☆☆☆ 


esurance

Rating: ★★★★★★½☆☆☆ 


Travelers

Rating: ★★★★★★★★☆☆ 


Nationwide

Rating: ★★★★★★★★☆☆ 

 

 

This doesn’t mean you won’t have a rough claim with a highly rated insurance company or a successful claim with a low rated insurance company. This list is merely an average based on our personal experience and feedback from our clients.

The list is ranking carriers based on three main benchmarks:
1- Fairness of the initial Diminished Value offer
2- Timeliness of processing the demand and settlement amounts
3- Quality of the appraisers hired by the carriers on first party claims

Note: Diminished value of Georgia is an independent auto appraisal company and is not affiliated to any insurance carrier or company. This list only describes diminished value claims, we have no first hand experience or knowledge of any other claim types or services offered by these companies.


Ranking Details (examples of complaints we receive from our clients):

  1. Georgia Farm Bureau senior management refuses to provide their own clients with a copy of the DV appraisal
  2. Encompass hires the same unlicensed outside appraisers on all their DV claims
  3. USAA does not hire outside appraisers but keeps claims in-house (1st party claims involving the appraisal clause)
  4. Safe Auto takes 60-90 days to respond to a time-limit demand
  5. Auto Owners insurance hires incompetent appraisers and delay settling claims
Listing of all major carriers and ranking them based on customer satisfaction and claim processing ethics for diminished value.

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