Best and Worst Insurance carriers for Diminished Value Claims

Updated on 02/23/2018

Best Insurance Carriers Press Release 2013

Worst Insurance Carriers Press Release 2014

Annual List of the Best and Worst Diminished Value Insurance Companies (2015)

After processing thousands of claims every year and receiving feedback on many of them, Diminished Value of Georgia, Atlanta’s #1 independent auto Appraisal Company releases its best and worst insurance carriers list.

“We process a large number of claims every month”, says Tony Rached, owner;  below is a list that ranks insurance companies based on how easy and fair their diminished value process is.

This doesn’t mean you won’t have a rough claim with a highly-rated insurance company or a successful claim with a low-rated insurance company. This list is merely an average based on our personal experience and feedback from our clients.

The list is ranking carriers based on three main benchmarks:
1- Fairness of the initial Diminished Value offer
2- Timeliness of processing the demand and settlement amounts
3- Quality of the appraisers hired by the carriers on first-party claims

Note: Diminished value of Georgia is an independent auto appraisal company and is not affiliated with any insurance carrier or company. This list only describes diminished value claims, we have no first hand experience or knowledge of any other claim types or services offered by these companies.

Ranking Details (examples of complaints we receive from our clients):

1. Georgia Farm Bureau senior management refuses to provide their own clients with a copy of the DV appraisal
2. Encompass hires the same unlicensed outside appraisers on all their DV claims
3. USAA does not hire outside appraisers but keeps claims in-house (1st party claims involving the appraisal clause)
4. Safe Auto takes 60-90 days to respond to a time-limit demand
5. Auto-Owners Insurance hires incompetent appraisers and delays settling claims