Top Customer beefs with a car dealership’s service Department, what are car owners complaining about?
- Service took longer time than expected or quoted – 30%
- Dealer attempts to push additional services – 20%
- Waited in line even with an appointment – 13%
- Was not charged the quoted amount – 10%
- Did not provide a loaner vehicle while repairs are in progress – 10%
- Services not performed as quoted – 5%
- Dealer damaged the vehicle – 3%
- Dealer removed personal items from vehicle- 1%
Source: Survey of 9,543 consumers who recently visited a dealership, conducted Sept. 4-10, 2018
