The Virginia Bureau of Insurance ensures that residents of the Commonwealth have access to reliable insurance products, financially sound companies, and qualified agents. If you have concerns regarding an insurance company, agent, or policy, filing a Virginia Insurance Commissioner Complaint allows the bureau to investigate and address your issue effectively. The bureau also examines and regulates insurance companies and agencies to maintain compliance with state laws and standards.
How to File a Virginia Insurance Commissioner Complaint
1. File Online
The most efficient way to submit your complaint is through the Virginia Bureau of Insurance Online Complaint Form. Online filing ensures a faster response and allows you to attach supporting documents electronically.
2. File by Mail or Fax
If you prefer, download and complete the Virginia Insurance Commissioner Complaint Form (PDF) and send it to:
Mailing Address:
Bureau of Insurance
P.O. Box 1157
Richmond, Virginia 23218-1157
Physical Address (for in-person submissions):
Bureau of Insurance
Tyler Building
1300 E. Main St.
Richmond, Virginia 23219
Phone Numbers:
- Main Line: (804) 371-9741
- Toll-Free (Virginia residents only): 1-800-552-7945
What the Virginia Bureau of Insurance Can Do
- Investigate complaints related to insurance policies, agents, and companies.
- Examine whether insurance companies comply with Virginia state laws.
- Ensure agents and companies adhere to professional standards and conduct.
- Regulate the quality and fairness of insurance policies offered in the state.
Types of Complaints Handled
The bureau handles complaints involving:
- Policy terms and pricing.
- Claims handling and payment delays.
- Misconduct or misrepresentation by agents or agencies.
- Questions regarding the financial stability of insurance companies.
The Bureau licenses, regulates, investigates and examines insurance companies, agencies and agents on behalf of the citizens of the Commonwealth of Virginia. The Bureau of Insurance also registers, examines and investigates (title) real estate settlement agents and agencies.
Contact Information
Mailing Address:
Bureau of Insurance
P.O. Box 1157
Richmond, Virginia 23218-1157
Physical Address:
Bureau of Insurance
Tyler Building, 1300 E. Main St.
Richmond, Virginia 23219
Call (804) 371-9741 or 1-800-552-7945 (VA Only)
Filing a Virginia Insurance Commissioner Complaint ensures that your concerns about insurance policies, agents, or companies are addressed professionally and in compliance with state laws. Whether you file online or by mail, the Virginia Bureau of Insurance provides robust consumer protection services to resolve disputes and maintain fairness in the insurance market. Reach out today for assistance or to report an issue.
