New Hampshire Insurance Department

The New Hampshire Insurance Department is responsible for enforcing the insurance laws and rules of the state. If you need to file a New Hampshire Insurance Commissioner Complaint, the department’s Consumer Services Division (CSD) is here to help. Acting as an intermediary, the CSD works to resolve problems between consumers and department licensees, which include insurance companies and agents. With over 100 years of combined insurance industry experience, the department’s Consumer Service Officers (CSOs) pride themselves on their ability to assist consumers effectively.

After reviewing your complaint, if the CSO assigned to your case determines the department has the jurisdictional authority to intervene on your behalf, they will forward your complaint to the appropriate licensee for a response. By law (RSA 400-A:15 III), a licensee must provide its response to the department within ten business days of receipt. If the complexity of the complaint requires additional time for the licensee to respond, an extension may be granted. Be assured, however, that the department will work diligently to ensure that your concerns are addressed as quickly as possible.

Please note that while the department’s CSOs will do everything within their regulatory authority to facilitate a consumer-friendly resolution, the Insurance Department may not always be able to negotiate the remedy you desire.

If the issues of your complaint do not fall within the jurisdiction of the Insurance Department, your CSO will attempt to determine which federal or state agency does have jurisdictional authority. They will refer your complaint to that agency and inform you of the referral by letter.

If, after submitting your complaint, you have any questions, issues, or concerns, do not hesitate to contact a CSO toll-free at 800-852-3416.

Find links to file an Insurance Commissioner Complaint for any state on this helpful resource page.

Electronic Version

Online Consumer Complaint Form

Paper Complaint Form for New Hampshire Insurance Commissioner Complaint

New Hampshire Insurance Department Paper Complaint Form – pdf

 

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Contact Information for New Hampshire Insurance Commissioner Complaint

  • Email: consumerservices@ins.nh.gov
  • Toll Free: 800 -852-3416
  • Phone: 603-271-2261; Fax: 603-271-1406
  • TDD Access: Relay NH 1-800-735-2964
  • Website: www.nh.gov/insurance

Mail To:

The State of New Hampshire

Insurance Department

21 South Fruit St., Suite 14
Concord NH 03301-2430