Massachusetts Insurance Commissioner Complaint Information
Information on how to file:
https://www.mass.gov/file-an-insurance-complaint
Filing form:
Massachusetts Division of Insurance Complaint Form PDF – New Version
Massachusetts Department of Insurance Complaint Form – Old Version
How to Contact the Division of Insurance
Mailing Address:
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.
Calling the Division
Toll-Free Number: (877) 563-4467
Main Phone Line: (617) 521-7794
The Division’s toll-free number connects you to all of the Division’s units:
Consumer Services Unit
Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.
Email: doicss.mailbox@state.ma.us
Fax: (617) 753-6830
Board of Appeal—Surcharge Hearings
Contact the Board Appeal regarding hearings to contest “at-fault” accident determinations made by insurers.
Email: boa.mailbox@state.ma.us
Fax: (617) 521-7772
Board of Appeal—Registry Hearings
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles
Email: boa.mailbox@state.ma.us
Fax: (617) 521-7539
Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.
Email: producerupdate.mailbox@state.ma.us
Fax: 617-753-6883
Legal Unit
Contact the Legal Unit for information on service of process or any other legal regulatory matters.
Phone: 617-521-7309
Visiting the Division
The Division of Insurance reception area is located on the Eighth floor, Suite 810, of 1000 Washington Street.
Access to the building requires a photo ID.
