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Massachusetts Insurance Commissioner Complaint

Massachusetts Insurance Commissioner Complaint Information


Information on how to file:

Filing form:

Massachusetts Department of Insurance Complaint Form – pdf





How to Contact the Division of Insurance

Mailing Address:
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.

Calling the Division

Toll-Free Number: (877) 563-4467

Main Phone Line: (617) 521-7794

The Division’s toll-free number connects you to all of the Division’s units:

Consumer Services Unit

Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.


Fax: (617) 753-6830

Board of Appeal—Surcharge Hearings 
Contact the Board Appeal regarding hearings to contest “at-fault” accident determinations made by insurers.


Fax: (617) 521-7772

Board of Appeal—Registry Hearings 
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles


Fax: (617) 521-7539

Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.


Fax: 617-753-6883

Legal Unit

Contact the Legal Unit for information on service of process or any other legal regulatory matters.

Phone: 617-521-7309

Visiting the Division

The Division of Insurance reception area is located on the Eighth floor, Suite 810, of 1000 Washington Street.

Access to the building requires a photo ID.