Massachusetts Insurance Commissioner Complaint Information
The Massachusetts Insurance Commissioner Complaint process is designed to help residents resolve issues with insurance companies, agents, or brokers. Whether you’re dealing with claim disputes, premium concerns, or other insurance-related problems, the Massachusetts Division of Insurance offers several ways to file a complaint and seek assistance.
This guide will provide you with all the necessary information, including contact details, filing methods, and support resources.
Information on how to file
https://www.mass.gov/file-an-insurance-complaint
Filing form
Massachusetts Division of Insurance Complaint Form PDF – New Version
Massachusetts Department of Insurance Complaint Form – Old Version
How to Contact the Division of Insurance
Mailing Address:
Commonwealth of Massachusetts
Division of Insurance
1000 Washington St, Suite 810
Boston, MA 02118-6200
If you are mailing a fee or assessment to the Division, please check the particular instructions or remittance for the mailing address. Most fees and assessments should be sent to a lockbox address and not the office address.
Calling the Division
Toll-Free Number: (877) 563-4467
Main Phone Line: (617) 521-7794
The Division’s toll-free number connects you to all of the Division’s units:
Consumer Services Unit
Contact the Consumer Services Unit for general insurance information and for information regarding filing a complaint.
Email: doicss.mailbox@state.ma.us
Fax: (617) 753-6830
Board of Appeal—Surcharge Hearings
Contact the Board Appeal regarding hearings to contest “at-fault” accident determinations made by insurers.
Email: boa.mailbox@state.ma.us
Fax: (617) 521-7772
Board of Appeal—Registry Hearings
Contact the Board of Appeal regarding hearings to contest a decision by Registry of Motor Vehicles
Email: boa.mailbox@state.ma.us
Fax: (617) 521-7539
Producer Licensing
Contact Producer Licensing for information on insurance producer licensing, appointments and renewals.
Email: producerupdate.mailbox@state.ma.us
Fax: 617-753-6883
Legal Unit
Contact the Legal Unit for information on service of process or any other legal regulatory matters.
Phone: 617-521-7309
Visiting the Division
The Division of Insurance reception area is located on the Eighth floor, Suite 810, of 1000 Washington Street.
Access to the building requires a photo ID.
