Top 5 reasons why people take their vehicles to a dealership express service for basic maintenance
- Trust dealership-trained technicians, 44%
- The dealership is near where I work or live, 30%
- The price is reasonable, 11%
- I want parts made specifically for my vehicle, 8%
- I can make an appointment, 7%
How long does an express service appointment at a dealership usually takes:
- Less than 30 minutes, 16%
- 30 minutes to 1 hour, 51%
- 1 hour to 90 minutes, 19%
- 90 minutes to 2 hours, 7%
- More than 2 hours, 7%
Most preferred communication method between dealer and customer
- Email 50%
- Text 32%
- Phone call 12%
- Mail 4%
- Mobile app 2%
Likelihood of downloading an app for service reminders
- Very likely/likely 54%
- Very unlikely/unlikely 27%
- Neither likely nor unlikely 19%
Car Dealer – Express Service Revenue, June-August 2020
| Repair Order Count | Revenue | Average RO Value | |
| June 2020 | 534,200 | $78,600,000 | $143 |
| July 2020 | 601,900 | $87,800,000 | $146 |
| August 2020 | 610,700 | 87,200,000 | $143 |
