Washington Insurance Commissioner Complaint Information
Washington Insurance Department
Washington Insurance Department answers hundreds of insurance questions every day. If you’re not sure if we can help you, call our toll-free Insurance Consumer Hotline at 800-562-6900.
Paper Complaint Form
washington-island-insurance-commissioner-complaint – pdf
Can do:
• Send your complaint to the insurance company and require them to provide an explanation for
their actions.
• Send your complaint to the Washington Healthplanfinder and ask them to resolve your concerns.
• Review the company’s response to make sure they followed Washington state laws and your
policy.
• Tell the company to fix the problem if they didn’t follow the laws or your policy.
• Try to find patterns of problems that may need further reviewing.
• Try to help fix your insurance problem or help you and the company communicate with one
another.
• Help you understand your insurance policy.
• Recommend places you can go for help if we don’t have the legal right to resolve it.
Can’t do:
• Act as your lawyer, give you legal advice or be your claims adjuster.
• Make medical judgments or determine if further treatment is necessary.
• Make liability decisions or determine who is at fault.
• Establish the facts surrounding a claim (for example: who is being truthful when there are
differing accounts of what happened, or he said/she said situations).
• Determine the cause of loss, value of a claim, the amount owed to you, or act as your adjuster.
• Address issues we can’t legally enforce.
• Require the Washington Healthplanfinder to comply with state insurance laws as it’s not an
insurance company regulated by our office.
• Tell a company to pay a claim, refund a premium, or reinstate or issue a policy (if they followed
the law and your policy).
