The Texas Department of Insurance (TDI) provides support to consumers in resolving disputes with insurance companies, HMOs, agents, and adjusters. Each year, the department helps Texans recover millions of dollars in additional claim payments and refunds. If you need to file a Texas Insurance Commissioner Complaint, the TDI offers several options to ensure your concerns are addressed effectively.
How to File a Texas Insurance Commissioner Complaint
1. File Online
The easiest way to file a complaint is by using the Online Complaint Form. Note that registration is required to access and submit the form.
2. File by Mail or In-Person
If you prefer to submit your complaint by mail or in person, complete the Paper Complaint Form and include any supporting documents such as photos, receipts, or correspondence. Send the completed form to:
Mailing Address:
MC 111-1A, Consumer Protection
Texas Department of Insurance
P.O. Box 149091
Austin, TX 78714-9091
In-Person or Delivery Service Address:
Texas Department of Insurance
Consumer Protection (111-1A)
333 Guadalupe St.
Austin, TX 78701
texas-island-insurance-commissioner-complaint – pdf
3. File by Fax or Email
You can also fax your completed form and supporting documents to (512) 490-1007 or email them to ConsumerProtection@tdi.texas.gov. Ensure that all attachments are in PDF or JPEG format, as the TDI does not accept links to online documents or pictures.
Required Information for filling a Texas Insurance Commissioner Complaint
To ensure the TDI can process your complaint efficiently, include the following details:
- Your full name, address, and contact information
- Name of the insurance company or HMO
- Policy number and claim number (if applicable)
- Name of the agent or adjuster involved
- A clear and concise description of your issue or dispute
- Relevant documents, photos, or videos in PDF or JPEG format
By providing complete and accurate information, you can help the TDI address your complaint more effectively.
What to Expect After Filing a Complaint
Once your complaint is received, it will be reviewed by the Consumer Protection Division. If necessary, the TDI will contact the insurance company or agent to request a response. The department aims to mediate disputes, ensure compliance with Texas insurance laws, and help consumers recover any owed payments or refunds.
Contact Information for the Texas Department of Insurance
By Mail:
MC 111-1A, Consumer Protection
Texas Department of Insurance
P.O. Box 149091
Austin, TX 78714-9091
In-Person or Delivery Service:
Texas Department of Insurance
Consumer Protection (111-1A)
333 Guadalupe St.
Austin, TX 78701
By Fax: (512) 490-1007
By Email: ConsumerProtection@tdi.texas.gov
Conclusion
Filing a complaint with the Texas Department of Insurance can help you resolve disputes and recover unpaid claims or refunds. The TDI offers a variety of filing methods—online, by mail, in person, by fax, or by email—making it convenient for Texans to seek assistance.
Whether your issue involves an insurance company, HMO, agent, or adjuster, the TDI is committed to helping you navigate the process and ensuring compliance with Texas insurance laws. Don’t hesitate to reach out to the department for guidance or support.
