North Dakota Insurance Commissioner Complaint Information
North Dakota Complaints Department
Before filing a complaint, please make sure you have considered your other options:
Have you contacted your agent for help?
Have you contacted the company for help?
Have you sent the insurance company the information they requested?
Have you asked the company to explain the reason for not paying your claim?
Have you asked to have your claim reviewed by the medical review board (for example, the medical review board of Blue Cross Blue Shield of North Dakota)
Online Complaint Form
North Dakota Online Complaint Form
Printable Complaint Form
north-dakota-insurance-commissioner-complaint – pdf
Describe your complaint
-Provide a factual description of your problem–what happened, who was involved and why you think you have been wronged.
-Describe how you have tried to resolve the problem.
-If the complaint involves a dependent under family coverage, identify the person named on the policy.
-If your complaint is against someone else’s insurance company (for example, the other driver’s), include his or her name and policy number and your claim number.
-State what you want the company or agent to do (pay the claim, make a refund, etc.).
Important Information
Whether you file your complaint online or via mail, to adequately research your complaint, we will need copies of all relevant documents that you may have. Please send us copies (not originals) of the following:
-Letters you have written the insurance company or agent concerning the problem and letters they have written you.
-Your insurance policy or (for group health insurance) the part of your benefits handbook concerning the disputed coverage. Mark the section you think supports your complaint.
-Letters written by other persons (your doctor or lawyer, for example) concerning the problem.
-Sales literature or worksheets (if these are relevant).
-The claim you filed with the insurance company.
-Any other documents that are pertinent to your problem (for example, annual statements, claims, estimates or medical records.
Attention: Please DO NOT send doctor or hospital bills, unless there is a specific problem with the bill itself.
Mail form to:
North Dakota Insurance Department
600 East Boulevard Avenue
Bismarck, ND 58505-0320
