Hawaii Insurance Commissioner Complaint Information

The Complaint/Inquiry Form can be obtained by clicking on the form name.

Complaint Form (PDF)

This form should be typed and mailed to:

Hawaii Insurance Division
Compliance and Enforcement Branch
P.O. Box 3614
Honolulu, Hawaii 96811

If you do not receive a response from the Insurance Division within 30-45 days, please call the Insurance Division at (808) 586-2790.

Hawaii Insurance Commissioner:
The Insurance Division is responsible for overseeing the insurance industry in the State of Hawaii, which includes insurance companies, insurance agents, self-insurers, and captives. The division ensures that consumers are provided with insurance services meeting acceptable standards of quality, equity and dependability at fair rates by establishing and enforcing appropriate service standards. Administration of Chapters 431, 431K, 431M, 432, 432D, 432E, 435C and 435E, HRS, which provide for the licensing, supervision and regulation of all insurance transactions in the State. Administration of Chapter 488, HRS, Prepaid Legal Services also falls within the division duties.

Additional Contact Information:
Phone: 808-586-2790
Fax: 808-586-2806

Office Location
King Kalakaua Building
335 Merchant Street, Rm. 213
Honolulu, Hawaii 96813