Florida Insurance Commissioner Complaint Information
NOTE: Before filing or contacting please have the following information ready:
Policy information – Company, Policy Number or Claim Number
Your contact information – Address, Telephone Number (Home, Cell or Work).
Description of the problem or issue
FILE AN INSURANCE COMPLAINT ONLINE
You can submit a complaint on insurance products, including bonds, warranties, and annuities, online by visiting our Online Insurance Assistance homepage. The request is assigned to an insurance specialist to provide necessary assistance.
The best way to file the complaint is through the insurance commissioner’s website:
https://apps.fldfs.com/ESERVICE/Newrequest.aspx
FILE AN INSURANCE COMPLAINT BY EMAIL
You can also submit a complaint on insurance products, including bonds, warranties, and annuities by emailing the Division: Consumer.Services@myfloridacfo.com.
FILE AN INSURANCE COMPLAINT BY TELEPHONE
You can contact a specialist directly by telephone on weekdays between the hours of 8:00 a.m. – 5:00 p.m.
EST at the statewide, toll-free number 1-877-MY-FL-CFO (1-877-693-5236).
If you are calling from Out of State please dial (850) 413-3089.
FLORIDA DEPARTMENT OF FINANCIAL SERVICES • DIVISION OF CONSUMER SERVICES
www.myfloridacfo.com/Division/Consumers
200 E. Gaines Street
Tallahassee, FL 32399-0322
Toll-free: 1-877-693-5236
Direct: 850-413-3089
Fax: 850-413-1550
Email: first.last@myfloridacfo.com
